Fractional Customer Experience Leadership

Senior CX leadership, without the headcount.

Sandra works alongside executives and CX leaders to set direction, clarify priorities, and guide decisions across CX strategy, personas, journey mapping, and CX roadmapping. This ongoing partnership gives you seasoned CX firepower to move faster, align teams, and deliver measurable results.

Ideal when you need:

• Strategic CX leadership without a full‑time hire

• A trusted advisor to shape priorities and guide execution

• Clarity on where to invest for the biggest impact on retention, cost‑to‑serve, and loyalty

  The result: You’ll know exactly where to focus and why.